Real Stories of Transformation

Our success is best reflected through the powerful experiences shared by those who have lived in our homes. These heartfelt stories reveal the profound impact of our dedicated staff and the supportive environment we provide. Watch and be inspired by the journeys of resilience, hope, and transformation.

Scott's story / I'm proof of that

7 minutes, 34 seconds

Prepare to be moved by Scott’s raw and honest account of overcoming homelessness and addiction. Once sleeping in Newcastle’s doorways, facing abuse and isolation, Scott’s life seemed destined for tragedy. But everything changed when he found Supported Living in Blyth.

More than just shelter, it provided him with a family—people who truly understood his struggles. Through peer support and mutual aid, he discovered that recovery isn’t a solo journey. With the help of others who had walked the same path, he rebuilt his life, reconnected with his children, and found a sense of belonging.

Scott’s story is a testament to the power of family, support networks, and second chances. His journey shatters the stigma surrounding addiction and inspires hope for those still struggling.

Watch as he proves that even in the darkest of times in life there is always hope, if you’re willing to look hard enough.

Connor's story / Back on track

3 minutes, 11 seconds

Connor’s struggle with addiction led to psychosis, fractured family ties, and homelessness. His family didn’t know how to help — but Charter did.

Through their tiered recovery system, Connor found the structured support he needed. He started in Tier 1 at Elaine House, where he built the foundation for change. With dedication, he progressed to Tier 2 and then Tier 3, moving through each level as he gained independence and stability.

This journey wasn’t just about getting clean; it was about learning how to live again. The tiered approach ensured that every step of his recovery was personalised and set him up for long-term success.

Connor’s story perfectly illustrates how structured intervention can change lives. Watch as he takes control of his future, one tier at a time.

A partnership that works

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